Delivery

Guide Dog merchandise can only be shipped to an Australian address.  All other items are available for international sales.
 

Postal

Orders are dispatched within 3 business days via regular post and shipping is estimated at 5-7 business days depending on your location within Australia.  For audio book sales orders are dispatched within 14 working days.

If we are unable to supply an ordered item we will contact you within 3 working days of your order to arrange a refund, backorder or replacement product.

Electronic

Educational resources are available via electronic download using the magicVortex secure file transfer system. Orders are dispatched within 3 business days and will be available for download for 7 days. Please ensure you confirm the receipt of your downloaded files.  Items available for electronic download are eligible for free shipping.
 

Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make an incorrect decision. You can choose between a refund, exchange or credit where goods are faulty, have been incorrectly described or differ from the product purchased on the website.